The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship
Job Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving.
JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
Matching Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
Skills & Requirements
Must-have
Develop and implement account business plan
Anticipate client needs and outperform KPIs
Create and manage high performing teams
Translate firm strategy into business opportunities
Manage site operations and contract KPIs
Communicate effectively in English and Japanese
Resolve conflicts and manage political situations
Nice-to-have
Customer service-oriented attitude
Proactive and positive attitude
Excellent multi-tasking and organizational skills
Ability to work in a fast-paced environment
Key Requirements
Minimum 10 years' experience in Facilities Management or Hospitality
Minimum 5 years' experience in people operations and client relationship management
Experience handling client matters and escalating/giving advice
Demonstrated experience balancing client and firm interests
Experience translating strategic needs into deliverable programs
Handled a P&L and/or understands financial systems