Preferred Customer Associate, Ups Bollnäs

UPS

Bollnäs, Sweden
Onsite (bollnäs, sweden)
Answering incoming emails and calls
Problem solving and answering questions
Handling package tracking
UPS is seeking a Preferred Customer Associate for their Bollnäs location, focusing on providing exceptional service to valued clients through effective communication and problem-solving. The role involves addressing customer inquiries primarily via email and phone, ensuring a high standard of support

Job Summary

  • As a Preferred Customer Associate, you will be the direct point of contact for UPS's preferred customers, handling their inquiries and resolving issues.
  • This role involves providing exceptional service, including package tracking, processing credit requests, and managing complaints to meet customer needs and expectations.
  • UPS offers opportunities for development within the group, a supportive team environment, and benefits such as a wellness contribution and a Rikskort.

Matching Summary

Match Score: 85

UPS is seeking a Preferred Customer Associate for their Bollnäs location, focusing on providing exceptional service to valued clients through effective communication and problem-solving. The role involves addressing customer inquiries primarily via email and phone, ensuring a high standard of support.

Skills & Requirements

Must-have

  • Answering incoming emails and calls
  • Problem solving and answering questions
  • Handling package tracking
  • Processing credit requests
  • Managing customer complaints

Nice-to-have

  • Positive attitude towards work
  • Proactive and solution-oriented
  • Good cooperation and support
  • Desire to develop within the group

Key Requirements

  • High school education or equivalent
  • Fluent English speaking and writing
  • Good communication skills
  • Familiarity with MS Office
  • Ability to provide excellent service
  • Structured and flexible
  • Independent work and follow-up
  • Attentive and solution-oriented

Work Rights

Not specified

Tailored Resume

Cover Letter