At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care
Job Summary
At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care.
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team, ensuring efficient resolution of incidents and service requests.
Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people offering more services and deeper care than ever before.
Matching Summary
At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care.
Skills & Requirements
Must-have
1st and 2nd level technical support
Microsoft 365 applications support
Active Directory or Entra ID management
IT service management with ServiceNow
End-user computing support in healthcare
Nice-to-have
Strong communication skills
Customer-focused and compassionate approach
Collaborative team environment
Problem solving and adaptability
Experience with modern workplace technologies
Key Requirements
Tertiary qualification or relevant IT experience
Current Police Record Check and Working with Children Check