Support Analyst Iii

501

Solon, Ohio, US
**
Customer service experience
Troubleshooting skills
Strong organization skills
** MRI Software is seeking a Support Analyst III to join their Client Support team in Solon, Ohio. The ideal candidate will have a background in customer service and technical support, and will play a key role in providing exceptional client experiences through effective troubleshooting and communication while working in a hybrid environment. **

Job Summary

  • The role involves analyzing complex software issues and serving as the primary point of contact for a worldwide client base.
  • MRI Software operates a hybrid working model requiring employees to work 3 days in-office at their Solon, Ohio HQ and 2 days remotely.
  • Employees enjoy benefits including 20 days PTO, parental leave, tuition reimbursement, and flexible work arrangements.

Matching Summary

Match Score: 75

** MRI Software is seeking a Support Analyst III to join their Client Support team in Solon, Ohio. The ideal candidate will have a background in customer service and technical support, and will play a key role in providing exceptional client experiences through effective troubleshooting and communication while working in a hybrid environment. **

Skills & Requirements

Must-have

  • Customer service experience
  • Troubleshooting skills
  • Strong organization skills
  • Professional communication skills

Nice-to-have

  • Previous technical support experience
  • Creative and curious troubleshooter
  • Passion for support
  • Aptitude for technology

Key Requirements

  • Bachelor's degree or equivalent work experience

Work Rights

Not specified

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