Corporate Bank – Client Service Senior Analyst - Avp

Deutsche Bank

Malaysia
Not specified; not specified; comprehensive leave ...
Hybrid
Proven experience in banking service management
Familiarity with corporate cash management products
Knowledge of trade finance online platform
Deutsche Bank is seeking a Corporate Bank – Client Service Senior Analyst in Malaysia to manage service-related tasks for Corporate Cash Management and Trade Finance Online clients. The role emphasizes maintaining high service levels, efficient communication, and cross-selling bank products, with a focus on client satisfaction

Job Summary

  • The role involves managing all service-related tasks for Corporate Cash Management and Trade Finance Online clients while maintaining high service levels.
  • Employees will receive flexible work arrangements, comprehensive leave benefits, and access to free counseling through the Employee Assistance Program.
  • The position requires close collaboration with implementation managers and product teams to resolve incidents and drive client satisfaction.

Matching Summary

Match Score: 85

Deutsche Bank is seeking a Corporate Bank – Client Service Senior Analyst in Malaysia to manage service-related tasks for Corporate Cash Management and Trade Finance Online clients. The role emphasizes maintaining high service levels, efficient communication, and cross-selling bank products, with a focus on client satisfaction.

Salary

Not specified; Not specified; Comprehensive leave benefits and corporate group insurance included

Skills & Requirements

Must-have

  • Proven experience in banking service management
  • Familiarity with Corporate Cash Management products
  • Knowledge of Trade Finance Online platform
  • Ability to handle client queries efficiently
  • Strong communication skills for stakeholder collaboration

Nice-to-have

  • Experience creating action plans to improve service quality
  • Ability to identify cross-selling opportunities
  • Flexibility to handle additional assigned tasks
  • Strong interpersonal skills for team collaboration

Key Requirements

  • Proven experience in service management within the banking industry
  • Strong customer service orientation
  • Excellent communication and interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter