Customer Success Manager

AvePoint

Chicago, IL, United States
On-site
Develop success plans for accounts
Coordinate support efforts and solution delivery
Maintain customer technical account portfolio
The Customer Success Manager will generate repeatable strategies for technology adoption across AvePoint's global customer base

Job Summary

  • The Customer Success Manager will generate repeatable strategies for technology adoption across AvePoint's global customer base.
  • This role requires liaising between internal teams and external stakeholders including customers, account managers, and technical support engineers.
  • AvePoint fosters a culture of agility and teamwork where employees are empowered to craft their careers and own their future.

Matching Summary

The Customer Success Manager will generate repeatable strategies for technology adoption across AvePoint's global customer base.

Skills & Requirements

Must-have

  • Develop success plans for accounts
  • Coordinate support efforts and solution delivery
  • Maintain customer technical account portfolio
  • Align product line to business needs
  • Utilize net promoter score metrics
  • Work with account managers on sales strategies
  • Shepherd customers through contract renewals

Nice-to-have

  • Trusted advisor relationship building
  • Understanding full sales cycle
  • Cross-functional stakeholder liaison
  • Agility and passion for teamwork
  • Empowered career crafting culture

Key Requirements

  • Experience with enterprise-level accounts
  • Knowledge of Microsoft, Google, Salesforce environments
  • Ability to drive product adoption and retention
  • Strong technical guidance and recommendation skills

Work Rights

Not specified

Tailored Resume

Cover Letter