Senior Director, Hr Service Delivery

BD

Franklin Lakes, United States
**
Global business services (gbs) hire to retire (h2r) team leadership
Manage hr service delivery operations
Develop and manage service level agreements (slas)
** BD is seeking a Senior Director of HR Service Delivery to lead its Global Business Services (GBS) organization in Franklin Lakes, NJ. The ideal candidate will possess extensive experience in HR operations, particularly in managing a complex, matrixed environment, while promoting a culture of excellence and collaboration. **

Job Summary

  • The Senior Director, HR Service Delivery provides strategic HR Business Partner leadership and support to the Global Business Services (GBS) organization, orchestrating integrated HR support through COEs, Associate Service Centers, and corporate HR functions.
  • Responsibilities include leading the GBS Hire to Retire (H2R) team, managing tier 1 customer support, data operations in Workday, HR COE operational support, and overseeing payroll and timekeeping operations via an outsourced arrangement with ADP.
  • BD is one of the largest global medical technology companies, advancing the world of health, and offers a competitive compensation package along with comprehensive health and well-being benefits, retirement plans, and life balance programs.

Matching Summary

Match Score: 75

** BD is seeking a Senior Director of HR Service Delivery to lead its Global Business Services (GBS) organization in Franklin Lakes, NJ. The ideal candidate will possess extensive experience in HR operations, particularly in managing a complex, matrixed environment, while promoting a culture of excellence and collaboration. **

Skills & Requirements

Must-have

  • Global Business Services (GBS) Hire to Retire (H2R) team leadership
  • Manage HR service delivery operations
  • Develop and manage Service Level Agreements (SLAs)
  • Track and analyze HR Service Delivery performance metrics
  • Lead and develop diverse HR teams
  • Drive change management and process improvement

Nice-to-have

  • Strong business acumen and strategic thinking
  • Interpersonal awareness and cross-cultural competence
  • Resilient with a strong bias for action
  • Leverage AI and Analytics for decision making

Key Requirements

  • Minimum of 10 years of HR operations or HR service delivery leadership experience
  • 5+ years at an executive level
  • Experience leading large global service organizations
  • Experience in process optimization and improvement
  • Experience managing global service providers
  • Experience working in large complex global environments
  • BS/BA degree in Business Administration, HR Management or related field required
  • Ability to travel up to 30%

Work Rights

Not specified

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