Assist engineers in technical support to customers by identifying and resolving customer pain points and escalating as required
Job Summary
Assist engineers in technical support to customers by identifying and resolving customer pain points and escalating as required.
Engage in problem solving by performing system analysis, interpreting data, and providing written recommendations to ensure optimal customer operations.
Support services include sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, and general labor activities.
Matching Summary
Assist engineers in technical support to customers by identifying and resolving customer pain points and escalating as required.