Customer Care Operations Manager

Cable One

Remote, AL, US
Fully remote
Call center management experience
Project management skills
Proficiency in excel
Cable One is seeking a fully remote Customer Care Operations Manager to oversee the day-to-day operations of its Virtual Contact Center. The role involves collaboration with internal teams to implement new products and processes, ensuring a positive customer experience while managing projects and partnerships

Job Summary

  • The Customer Care Operations Manager is responsible for the day-to-day operations of the Virtual Contact Center, ensuring a positive customer journey and experience.
  • This role partners with internal business partners to execute strategic initiatives, manage projects, and direct process improvements across departments.
  • Cable One offers a rewarding career with a focus on health and wellness, work/life balance, and an open and inclusive workplace.

Matching Summary

Match Score: 85

Cable One is seeking a fully remote Customer Care Operations Manager to oversee the day-to-day operations of its Virtual Contact Center. The role involves collaboration with internal teams to implement new products and processes, ensuring a positive customer experience while managing projects and partnerships.

Skills & Requirements

Must-have

  • Call Center Management Experience
  • Project Management skills
  • Proficiency in Excel
  • Proficiency in Microsoft Teams
  • Proficiency in Power BI
  • Strong time management skills
  • Technical problem-solving ability

Nice-to-have

  • Interpersonal and team building skills
  • Change management knowledge
  • Self-starter with limited guidance
  • Customer-centric mindset
  • Collaborative cross-departmental work
  • Commitment to diversity and inclusion

Key Requirements

  • Associate's Degree or equivalent
  • Bachelor's Degree preferred
  • 5+ years Call Center Management Experience
  • Project Management and Operations Management Experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter