This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle
Job Summary
This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle.
You’ll be responsible for leading a team of Account Managers by empowering them to build strong, long-term customer relationships while driving commercial outcomes.
A generous annual leave entitlement plus a personal leave entitlement, Private Health Insurance, Employee Assistance Programme, Life Insurance, Company pension scheme, Generous Parental Leave Program, Paid Volunteer Leave Days, Public Holiday Exchange Scheme, Talent Referral Programme, Cyclescheme, Home & Tech Scheme, A discounts and cash back scheme, Casual dress and relaxed office environment, Opportunities for career progression and development, Diverse training & internal networking opportunities, Service recognition awards.
Matching Summary
This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle.
Skills & Requirements
Must-have
lead and develop account management function
retain and grow customer base
drive commercial outcomes
shape account strategy
improve customer experience
monitor team performance
Nice-to-have
people focused leadership
strategic partnership with customers
positive team culture
tech savvy
passion for revenue and growth
Key Requirements
Extensive experience managing Account Management or Sales teams
Senior leadership experience
Demonstrable experience of owning and delivering on commercial goals
Excellent people management skills
Strong analytical skills and a process-oriented mindset