Service Operations Coordinator - Projects

Rolls-Royce Group

Mankato, MN, United States
Base: $66,320 - $107,770 annually; bonus: discreti...
Coordinate service work schedules
Manage multiple concurrent projects
Resolve customer complaints
This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions

Job Summary

  • This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions.
  • The successful candidate will prioritize, coordinate, and expedite service work to ensure the installation and commissioning of gensets while maintaining customer satisfaction.
  • Rolls-Royce offers a comprehensive Total Rewards package including base pay, discretionary bonus, health insurance, 401(k) match, and paid time off.

Matching Summary

This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions.

Salary

Base: $66,320 - $107,770 annually; Bonus: Discretionary bonus plan available; Benefits: Health, dental, vision, 401(k) match, PTO, tuition reimbursement

Skills & Requirements

Must-have

  • coordinate service work schedules
  • manage multiple concurrent projects
  • resolve customer complaints
  • audit field service reports
  • travel up to 50% domestic and international

Nice-to-have

  • solution-oriented approach
  • work without supervision
  • cope with schedule changes
  • strong presentation skills
  • independent judgment on quoting

Key Requirements

  • Bachelor's Degree in relevant field
  • 3 years field service experience
  • 7 years alternative experience option
  • Authorized to work in US without sponsorship

Work Rights

Must be authorized to work for any employer in the U.S. without sponsorship

Tailored Resume

Cover Letter