Assistant Manager, Contact Centre (cantonese Speaking)

AIA Group

Cyberjaya, Malaysia
Cantonese speaking ability
Quality monitoring and evaluation
Compliance assurance
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone

Job Summary

  • At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
  • To plan, direct and manage the Corporate Solution of all Channel includes Chat/Hotline and Email of team performance.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Skills & Requirements

Must-have

  • Cantonese speaking ability
  • Quality monitoring and evaluation
  • Compliance assurance
  • Customer interaction analysis
  • Performance feedback and coaching

Nice-to-have

  • Customer-centric practices
  • Process improvement initiatives
  • Team mentorship and support
  • Healthier, Longer, Better Lives mission

Key Requirements

  • Cantonese speaking proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter