Manager - Msp Service Support

SHI International Corp.

New York City, NY, US
$159,000 - $190,000; bonus included; medical, visi...
Fully remote
It service support leadership
Managed services delivery
Client relationship management
The On-site MSP Manager of IT Service Support is responsible for managing the delivery of IT support and managed services for a confidential major enterprise client’s NYC Service Center

Job Summary

  • The On-site MSP Manager of IT Service Support is responsible for managing the delivery of IT support and managed services for a confidential major enterprise client’s NYC Service Center.
  • This role will oversee day-to-day operations, manage and develop a team of Support Engineers, and serve as the primary onsite point of escalation for technical and service issues.
  • SHI offers continuous professional growth and leadership opportunities, along with health, wellness, and financial benefits.

Matching Summary

The On-site MSP Manager of IT Service Support is responsible for managing the delivery of IT support and managed services for a confidential major enterprise client’s NYC Service Center.

Salary

$159,000 - $190,000; Bonus included; Medical, vision, dental, 401K, and flexible spending

Skills & Requirements

Must-have

  • IT Service Support leadership
  • Managed Services delivery
  • Client relationship management
  • Service Level Agreement (SLA) adherence
  • ITSM best practices

Nice-to-have

  • Adaptability and change leadership
  • Business acumen and strategic planning
  • Customer-centric mindset
  • Continuous improvement culture

Key Requirements

  • Proven leadership experience in IT service support
  • Strong technical background in IT infrastructure
  • Experience managing contractors or vendor-based support teams
  • Completed Bachelor’s Degree or relevant experience
  • Ability to travel 20%

Work Rights

Not specified

Tailored Resume

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