We’re looking for someone on a 1 year fixed term contact to be a key member of our Global Retention team, focusing on preventing churn and managing risk within the SMB customer base
Job Summary
We’re looking for someone on a 1 year fixed term contact to be a key member of our Global Retention team, focusing on preventing churn and managing risk within the SMB customer base.
Operating in a commercially driven role within Customer Success, you will manage a risk pipeline, execute outreach sequences, handle objections, and influence decision‑makers to retain revenue.
We offer flexibility in how and when you take PTO, Days of Disconnect, Parental & Pawternity Leave, and a quarterly reimbursement for your fitness journey.
Matching Summary
We’re looking for someone on a 1 year fixed term contact to be a key member of our Global Retention team, focusing on preventing churn and managing risk within the SMB customer base.
Skills & Requirements
Must-have
Commercial retention focus
Negotiate renewals
Handle objections
Cross-functional collaboration
Target KPIs
Nice-to-have
Growth Mindset
Team collaboration
High EQ/interpersonal skills
Coachable and self-motivated
Key Requirements
3+ years relevant experience
2+ years SaaS Account Management/Customer Success/Sales