This role supports operational excellence by helping teams follow ITIL processes, analyze trends, and implement practical improvements that increase stability
Job Summary
This role supports operational excellence by helping teams follow ITIL processes, analyze trends, and implement practical improvements that increase stability.
You will contribute directly to automation delivery by building scripts, workflow automations, and AI-assisted solutions to improve speed and quality of operations.
The position offers visibility to the highest levels of Evernorth management who are motivated to see the successful results of your efforts.
Matching Summary
This role supports operational excellence by helping teams follow ITIL processes, analyze trends, and implement practical improvements that increase stability.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
1-4 years IT operations experience
ITIL process knowledge
ServiceNow or similar ITSM tool
Python or PowerShell scripting
Monitoring tools like Dynatrace or Splunk
Nice-to-have
Generative AI and prompt engineering skills
Continuous improvement mindset
Strong communication with stakeholders
Curiosity for learning new tools
Experience with CI/CD pipelines
Key Requirements
Bachelor's degree in Information System Management or related field