Customer Service Rep 2

R.R. Donnelley & Sons

Orlando, FL, United States
$24.46 / hour; overtime, shift differential, call-...
On-site
Provide post-sales customer contact
Execute print/kitting/distribution orders
Identify and resolve customer problems
R.R. Donnelley & Sons is seeking a Customer Service Representative to provide post-sales support for print and related services at their Orlando, FL location. The ideal candidate should have at least three years of relevant experience, strong communication skills, and proficiency in technology

Job Summary

  • Provide post-sales customer contact for inbound order fulfillment of print and print-related services and/or kitting.
  • Responsibilities include receiving calls, faxes, mail, and email; identifying and resolving customer problems; handling concerns like dispute management and invoice reconciliation.
  • RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages.

Matching Summary

Match Score: 85

R.R. Donnelley & Sons is seeking a Customer Service Representative to provide post-sales support for print and related services at their Orlando, FL location. The ideal candidate should have at least three years of relevant experience, strong communication skills, and proficiency in technology.

Salary

$24.46 / hour; Overtime, shift differential, call-in, and/or stand-by pay may apply; Medical, dental, vision, PTO, 401(k) with match, life insurance, parental leave, adoption assistance, tuition assistance, discounts

Skills & Requirements

Must-have

  • Provide post-sales customer contact
  • Execute print/kitting/distribution orders
  • Identify and resolve customer problems
  • Handle customer concerns and issues
  • Process orders and change notices
  • Perform pricing and generate quotes
  • Data entry and inventory management

Nice-to-have

  • Excellent oral and written communication
  • Strong organizational skills
  • Ability to manage deadlines
  • Prioritize workload and adjust
  • Apply applicable policies and procedures

Key Requirements

  • 3+ years relevant administrative/operational support
  • High School Diploma or GED
  • Advanced knowledge of technology and software (MS Office, spreadsheets)
  • Ability to work weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter