Assistant Case Manager

Prudential Corporation Asia Ltd

End-to-end case lifecycle management
Underwriting assessment and policy issuance
Sla adherence with bank partners
The role provides end-to-end case management to ensure service level agreements with bank partners are consistently met

Job Summary

  • The role provides end-to-end case management to ensure service level agreements with bank partners are consistently met.
  • Candidates will act as a key support to partnership bank frontlines by providing pre-case consultation and negotiating with internal stakeholders.
  • Prudential fosters a culture where diversity is celebrated and inclusion assured, supporting people's career ambitions to Connect, Grow, and Succeed.

Matching Summary

The role provides end-to-end case management to ensure service level agreements with bank partners are consistently met.

Skills & Requirements

Must-have

  • End-to-end case lifecycle management
  • Underwriting assessment and policy issuance
  • SLA adherence with bank partners
  • Pre-case consultation and negotiation
  • Frontline training and advisory support

Nice-to-have

  • Experience handling HNW clients
  • Knowledge of MCH client segments
  • Ability to propose alternative solutions
  • Strong interpersonal communication skills
  • Proactive problem-solving capabilities

Key Requirements

  • University degree in any discipline
  • Basic underwriting certification or knowledge
  • At least 2 years in underwriting or case management
  • 5 years working experience in Insurance Sales
  • Good knowledge in H&P and life products

Work Rights

Not specified

Tailored Resume

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