Customer Experience Specialist - Melio

Xero

Auckland, NZ
Remote
Experience in service-led environment
Ability to simplify complex information
Empathetic communication skills
Xero is seeking a Customer Experience Specialist for their Melio platform in Auckland, NZ. This remote role focuses on providing outstanding support to small business owners and accountants, ensuring they maximize their use of Xero's features

Job Summary

  • You will act as a trusted advisor helping small business owners unlock the full value of Xero's features.
  • The role requires providing high-quality support via phone, email, and live chat while maintaining accurate records.
  • You will join a collaborative team focused on delivering world-class support and building lasting trust with partners.

Matching Summary

Match Score: 85

Xero is seeking a Customer Experience Specialist for their Melio platform in Auckland, NZ. This remote role focuses on providing outstanding support to small business owners and accountants, ensuring they maximize their use of Xero's features.

Skills & Requirements

Must-have

  • Experience in service-led environment
  • Ability to simplify complex information
  • Empathetic communication skills
  • Self-management and accountability
  • Phone email and live chat support

Nice-to-have

  • Growth mindset for new technologies
  • Collaborative team player
  • Trust-based relationship building
  • Accounting system familiarity
  • Proactive problem solving

Key Requirements

  • Tuesday through Saturday schedule availability
  • Service-led experience meeting quality targets
  • Start date in July 2026

Work Rights

Not specified

Tailored Resume

Cover Letter