Pro Experience Managers oversee store standards, customer service, department readiness, and operational processes to increase sales and loyalty
Job Summary
Pro Experience Managers oversee store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
This role drives efficient Pro customer flow, enforces Pro standards, ensures accurate and on-time deliveries, and performs Manager on Duty responsibilities.
Pro XMs coach and train associates on policies, safety, and customer service, while upholding company policies and championing a safe working environment.
Matching Summary
Pro Experience Managers oversee store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
Skills & Requirements
Must-have
Pro customer experience
Store operational processes
Customer service leadership
Inventory on-shelf availability
Order accuracy and timeliness
Safe opening and closing
Nice-to-have
Champion GET culture
Drive associate morale
Voice of the Associate initiatives
Model safe work practices
Key Requirements
1 year relevant work experience
Management of people and retail operations
1 year merchandising/operational experience
1 year leadership experience
High school diploma or GED
Work Rights
Must be legally permitted to work in the United States