Smit Service Desk Rdm Tier 2 Technician

Leidos

Norfolk, VA, United States
Pyy range - the leidos pyy range for this job leve...
Not specified (assumed to be onsite based on job location)
Tier 1 and tier 2 technical support
Software, hardware, and network problem resolution
Automated information systems analysis
Leidos is seeking a Tier 2 Service Desk Technician in Norfolk, VA, to provide technical support for software, hardware, and network issues. The ideal candidate will have experience in a similar role, strong problem-solving skills, and proficiency in communication

Job Summary

  • The SMIT Service Desk RDM Team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.
  • Responsibilities include analyzing routine situations using automated information systems, prioritizing tasks, resolving problems independently or collaboratively, and escalating issues as necessary.
  • The role requires excellent phone and email support with effective verbal and written communication skills, and the ability to work on many tasks simultaneously in a high-pressure environment.

Matching Summary

Match Score: 85

Leidos is seeking a Tier 2 Service Desk Technician in Norfolk, VA, to provide technical support for software, hardware, and network issues. The ideal candidate will have experience in a similar role, strong problem-solving skills, and proficiency in communication.

Salary

Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 technical support
  • Software, hardware, and network problem resolution
  • Automated information systems analysis
  • Microsoft PowerShell proficiency
  • NMCI internal structure, processes, and tools
  • HPSM ticketing and Knowledge Management System

Nice-to-have

  • Critical thinking and complex systems understanding
  • High-pressure environment multitasking
  • Peer mentoring development
  • Proactive learner and career development

Key Requirements

  • 1-3 years general experience or equivalent
  • Minimum 6 months NMCI Service Desk tenure
  • 3+ months supporting NNPI/SIPR Tier 1
  • CompTIA Security+CE certification
  • Ability to attain Flank Speed Tier 1.5 qualification within 30 days
  • US Citizen

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter