Evergreen Talent Pool | Kosi Bay / Mkuze

RMB

Kosi Bay, South Africa
Provide positive customer experience
Offer product solutions
Adhere to policy and process
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process

Job Summary

  • To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
  • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.
  • Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Matching Summary

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Skills & Requirements

Must-have

  • Provide positive customer experience
  • Offer product solutions
  • Adhere to policy and process
  • Treating Customer Fairly principles
  • Identify and sell/cross sell products

Nice-to-have

  • Connect with customers
  • Ethical conduct
  • Adapt to changing needs
  • Contribute to team success

Key Requirements

  • National Senior Certificate (Matric)
  • NQF 5 in Banking / NQF6 / Related fields

Work Rights

Not specified

Tailored Resume

Cover Letter