Reservationist - Remote

Guest Services

Base: $18.00 usd hourly; bonus/equity: not specifi...
Fully remote
High volume call center operations
Multi-channel guest communication skills
Accurate rate quoting and upselling
Guest Services is seeking a Remote Reservationist to handle customer inquiries and reservations across various communication channels. The ideal candidate will possess strong customer service skills, experience in hotel or reservations settings, and the ability to thrive in a fast-paced environment

Job Summary

  • The Reservations Agent must manage high-volume activities across voice, email, SMS, and website chat channels.
  • Employees are expected to actively sell rooms, quote rates accurately, and upsell higher-priced packages to guests.
  • Guest Services has been a premier hospitality management company since 1917, serving National Park Service concessionaires.

Matching Summary

Match Score: 85

Guest Services is seeking a Remote Reservationist to handle customer inquiries and reservations across various communication channels. The ideal candidate will possess strong customer service skills, experience in hotel or reservations settings, and the ability to thrive in a fast-paced environment.

Salary

Base: $18.00 USD Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High volume call center operations
  • Multi-channel guest communication skills
  • Accurate rate quoting and upselling
  • Property Management System proficiency
  • Office 365 software usage

Nice-to-have

  • Hotel or front desk experience preferred
  • Strong problem-solving abilities
  • Knowledge of local area events
  • Ability to work holidays and weekends
  • Excellent interpersonal communication skills

Key Requirements

  • High School Diploma required
  • Minimum 18 years of age
  • English reading and writing proficiency
  • PMS and Office 365 experience preferred

Work Rights

Not specified

Tailored Resume

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