Contact Center Representative

Maricopa County Library District

Maricopa County, AZ, US
Base: $20.25 hourly; bonus/equity: not specified; ...
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Customer service skills
Call center communication
Information processing
** The Maricopa County Library District is seeking a Contact Center Representative to provide exceptional customer service to constituents by answering inquiries related to various county departments. The ideal candidate will have at least two years of administrative or clerical experience, including six months in a call center environment. **

Job Summary

  • The STAR Contact Center provides knowledgeable, courteous, and efficient information to all incoming telephone questions to multiple county departments.
  • This position offers exceptional work-life balance, tuition reimbursement, and opportunities for growth and development within Maricopa County.
  • The role requires skilled communication to assist community members by answering questions and facilitating communication between the public and county agencies.

Matching Summary

Match Score: 75

** The Maricopa County Library District is seeking a Contact Center Representative to provide exceptional customer service to constituents by answering inquiries related to various county departments. The ideal candidate will have at least two years of administrative or clerical experience, including six months in a call center environment. **

Salary

Base: $20.25 hourly; Bonus/Equity: Not specified; Benefits: Tuition reimbursement, healthcare, paid leave, retirement plan

Skills & Requirements

Must-have

  • customer service skills
  • call center communication
  • information processing
  • overtime eligible
  • office administrative work

Nice-to-have

  • bilingual agents available
  • passion for helping others
  • work-life balance
  • opportunities for growth
  • tuition reimbursement

Key Requirements

  • Two years administrative or clerical experience
  • At least six months call center experience
  • High school diploma or GED
  • Equivalent combination of education and experience
  • Pass pre-employment background and fingerprint check

Work Rights

Not specified

Tailored Resume

Cover Letter