Job Summary

• The Patient Experience Specialist will play a critical role in ensuring the program team provides the highest levels of customer experience during interactions.
• This role will monitor program activities / interactions to ensure compliance with all operating procedures including adverse event reporting, execute random and scheduled internal audits, facilitate various process and customer experience improvement initiatives, and evaluate ongoing effectiveness.
• The Patient Experience Specialist will assist with contact center interaction monitoring, reviewing program performance, and working closely with Operations Leadership to identify trends to achieve high customer experience results and optimal outcomes.

Matching Summary

Skills & Requirements

Key Requirements

• High school diploma or equivalent
• Minimum 2 years' experience
• Previous call monitoring/documentation monitoring experience
• Ability to manage fast-paced environment deliverables
• Proven ability to extract action items from data

Work Rights