Client Services Representative Ii - Bilingual Spanish Preferred Deposits

Bank of America (GHR)

Anaheim, CA, United States
Base: $24.00 - $27.06 hourly; bonus/equity: not sp...
Onsite
Fluent spanish and english communication skills
Ability to toggle between multiple systems
Experience with fraud identification and resolution
This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment

Job Summary

  • This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
  • Employees must be fluent in both Spanish and English to identify client needs and recommend solutions when fraud has been identified.
  • The position offers competitive benefits including paid time off and resources to support physical, emotional, and financial well-being.

Matching Summary

This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.

Salary

Base: $24.00 - $27.06 hourly; Bonus/Equity: Not specified (not incentive eligible); Benefits: Industry-leading benefits and paid time off included

Skills & Requirements

Must-have

  • Fluent Spanish and English communication skills
  • Ability to toggle between multiple systems
  • Experience with fraud identification and resolution
  • Strong attention to detail and accuracy
  • Active listening and problem-solving capabilities

Nice-to-have

  • Adaptability in challenging environments
  • Client experience branding focus
  • Digital solutions advisory mindset
  • Team collaboration and flexibility
  • Commitment to diversity and inclusion

Key Requirements

  • High School Diploma / GED / Secondary School equivalent
  • Fluency in Spanish and English required
  • US work authorization not specified but location is US

Work Rights

Not specified

Tailored Resume

Cover Letter