Unisys UK is seeking a CCaaS Support Engineer to provide remote support for clients and application users, focusing on diagnosing and resolving technical issues. The ideal candidate will have a BA/BS degree and 2-4 years of relevant experience, with responsibilities including software maintenance, support, and deployment
Job Summary
The role involves delivering remote support for clients and diagnosing service outages while applying specific diagnostic techniques to identify problems.
Candidates will be responsible for executing software maintenance tasks including patching, upgrades, and providing anti-virus management support.
Success in this position requires the ability to work within rotational shifts and provide on-call support to meet agreed time and quality constraints.
Matching Summary
Match Score: 85
Unisys UK is seeking a CCaaS Support Engineer to provide remote support for clients and application users, focusing on diagnosing and resolving technical issues. The ideal candidate will have a BA/BS degree and 2-4 years of relevant experience, with responsibilities including software maintenance, support, and deployment.