Real Time Executives Inc is seeking a Customer Service Analyst for the 3rd shift in Mexicali, Mexico. The role requires managing customer orders, ensuring compliance with export policies, and working with various internal teams to meet customer needs
Job Summary
Maintain customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.
Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
Matching Summary
Match Score: 85
Real Time Executives Inc is seeking a Customer Service Analyst for the 3rd shift in Mexicali, Mexico. The role requires managing customer orders, ensuring compliance with export policies, and working with various internal teams to meet customer needs.
Skills & Requirements
Must-have
SAP order processing
customer contact and correspondence
export policies and procedures compliance
invoice and credit memo processing
basic quote creation
delivery coordination
customer reports creation
pricing negotiation
Nice-to-have
Microsoft Office Suite proficiency
Salesforce experience
multicultural team experience
Key Requirements
Bachelor's degree in business administration or related
Minimum 1 year of experience in Supply Chain roles
90% English proficiency and fluency
Problem solving skills
ERP experience/SAP navigation
Availability to work 3rd shift (11:00 PM – 6:00 AM), Saturday through Wednesday