Conseiller Client Langue Anglaise

Concentrix

Tunis, Tunisia
Inbound and outbound calls
Internet customer support
Resolve customer issues
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Internet customer support
  • Resolve customer issues
  • Meet Key Performance Indicators
  • Basic product knowledge

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Participate in improvement activities
  • Team player
  • Adapt to changes quickly

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with attention to detail
  • Ability to multitask
  • Tolerance for repetitive work
  • Ability to work independently
  • Patience in customer contact

Work Rights

Not specified

Tailored Resume

Cover Letter