Serve as a primary contact point for Salesforce’s largest and highest-profile customers, focusing on their business goals and technical/operational health
Job Summary
Serve as a primary contact point for Salesforce’s largest and highest-profile customers, focusing on their business goals and technical/operational health.
Act as a trusted advisor, building strong relationships and leveraging comprehensive knowledge of the Mulesoft platform to translate business needs into solutions.
Provide regular updates and communications during service degradations or disruptions, acting as an advocate for customers during the triage and resolution of high severity cases.
Matching Summary
Serve as a primary contact point for Salesforce’s largest and highest-profile customers, focusing on their business goals and technical/operational health.
Skills & Requirements
Must-have
Mulesoft platform expertise
Customer relationship management
Technical understanding of Mulesoft
API Management systems
Java-based systems support
Enterprise SaaS connectivity
Nice-to-have
AI-driven customer success
Trailblazer mindset
Agentic era transformation
Community impact through 1/1/1 model
Key Requirements
6+ years of experience building/supporting enterprise-grade Java-based or Integration or API Management systems
Expertise in Mulesoft, TIBCO, or Boomi
Solid understanding of MuleSoft AnyPoint Platform
Deep knowledge of Internet technologies and protocols
Experience with CICD and non-functional requirements