The Customer Technical Support Specialist is responsible for providing exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues
Job Summary
The Customer Technical Support Specialist is responsible for providing exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues.
You will be a part of the CTS & Coordination European Team and report to the Manager Customer Technical Support and Coordination responsible for overseeing and managing the call centre and dispatching operations.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce.
Matching Summary
The Customer Technical Support Specialist is responsible for providing exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues.
Skills & Requirements
Must-have
Diagnose and resolve technical issues
Document customer interactions
24/7 rotating shift schedule
Onsite work arrangement
Nice-to-have
Creative thinking and innovative ideas
Additional European languages
Work independently and part of a team
Key Requirements
University Degree in Biomedical, Telecommunications or IT Engineering