Assistant Manager - Soft Services

JLL UK

Bengaluru, KA, India
Workspace service delivery
Vendor partner management
Occupant and guest experience
The role oversees the day to day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs

Job Summary

  • The role oversees the day to day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs.
  • Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success.
  • Implement and manage the change control process and resolve user's complaints and concerns with solutions and follow up.

Matching Summary

The role oversees the day to day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs.

Skills & Requirements

Must-have

  • Workspace service delivery
  • Vendor partner management
  • Occupant and Guest Experience
  • Safe working practices
  • SOPs and SLAs compliance
  • Proactive checks and reporting

Nice-to-have

  • Agility of mind
  • Customer Delight focus
  • Works well with diverse teams
  • Honesty and trustworthiness
  • Open to new ideas

Key Requirements

  • Minimum 5 years facility management/hospitality
  • Excellent verbal and written communication
  • Strong analytical, organization and administration skills
  • Adaptable to fast-paced environment

Work Rights

Not specified

Tailored Resume

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