Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Analyze knowledge usage and trends
Develop and improve knowledge articles
Process mapping and analysis
Workday is seeking a Senior Business Process Analyst for its Global Support Operations & Enablement team, focusing on enhancing knowledge management and AI tools for customer support. The ideal candidate will possess strong analytical skills, knowledge of process improvement methodologies, and experience with AI technologies, contributing to the optimization of support processes and knowledge ecosystems

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote.

Matching Summary

Match Score: 85

Workday is seeking a Senior Business Process Analyst for its Global Support Operations & Enablement team, focusing on enhancing knowledge management and AI tools for customer support. The ideal candidate will possess strong analytical skills, knowledge of process improvement methodologies, and experience with AI technologies, contributing to the optimization of support processes and knowledge ecosystems.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Develop and improve knowledge articles
  • Process mapping and analysis
  • Integrate knowledge management systems
  • Experience with AI chatbot/automated systems
  • SQL and data visualization tools

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • KCS and Lean Six Sigma certification

Key Requirements

  • 8+ years of experience as a Business Process Analyst
  • 5+ years in knowledge management tools, processes and KCS methodologies
  • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field OR Bachelor degree, professional certification or verified work experience in a related field

Work Rights

Not specified

Tailored Resume

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