Promotes a high-performance culture, engages and develops our employees through effective on-boarding and other peoples initiatives
Job Summary
Promotes a high-performance culture, engages and develops our employees through effective on-boarding and other peoples initiatives.
The Disputes Operations Team directly manages all disputes including card disputes and channel disputes wherein team Assess and resolve the customer disputes raised on ATM Short pay, IDM, and BPAY across BWA and CBA.
Lead and empower teams towards progress and living by CBA values, building an engaging culture.
Matching Summary
Promotes a high-performance culture, engages and develops our employees through effective on-boarding and other peoples initiatives.
Skills & Requirements
Must-have
Disputes investigation experience
Domain knowledge Dispute industry
Operational management analytical skills
Risk Control and Management
Customer focus service mind-set
Nice-to-have
High-performance culture
Engaging culture building
Can-do attitude
Collaboration mind-set
Key Requirements
12-15 years overall experience
1-2 years people management experience
10 years disputes investigation experience
Bachelor's degree in Finance, Accounting, or Business