Customer Operations Manager

Integer

7+ years medical device experience
Bachelor's degree in business
Iso certification knowledge
The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role serves as the voice of the customer during production meetings and partners with Sales and Customer Success to grow relationships with Factory Direct and Enterprise accounts.
  • The manager will develop unconstrained unit forecasts for the S&OP process and ensure adherence to Quality Management Systems, FDA regulations, and ISO certification requirements.

Matching Summary

The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • ISO certification knowledge
  • FDA regulations compliance
  • S&OP forecasting process
  • Customer quote cycle management

Nice-to-have

  • Strong collaboration skills
  • Innovation mindset
  • Candor and integrity values
  • Cross-facility partnership
  • Process improvement drive

Key Requirements

  • Minimum 7+ years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and QMS
  • Experience with ISO Certification audits

Work Rights

Not specified

Tailored Resume

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