Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
Not specified (assumed to be onsite or hybrid based on the nature of the role).
10 years of itsm experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance, incident, change, and problem management, and ensure compliance with SOX ITGCs. The role requires extensive experience in IT Service Management and a strong understanding of ITIL practices, with a focus on continuous improvement and data governance

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching contributions.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance, incident, change, and problem management, and ensure compliance with SOX ITGCs. The role requires extensive experience in IT Service Management and a strong understanding of ITIL practices, with a focus on continuous improvement and data governance.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, and 401(k) match

Skills & Requirements

Must-have

  • 10 years of ITSM experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnership with Internal Audit teams

Key Requirements

  • Bachelor's degree in CS or IT
  • Minimum 10 years ITSM experience
  • Demonstrated SOX ITGC experience
  • Functional leadership capability

Work Rights

Not specified

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