The Customer Community Manager is responsible for the end-to-end execution of community strategy and the ongoing evaluation of membership-based programs
Job Summary
The Customer Community Manager is responsible for the end-to-end execution of community strategy and the ongoing evaluation of membership-based programs.
This role requires balancing strong hands-on contribution with collaboration to ensure Customer Advisory Councils, Product Advisory Groups, and User Groups are planned, executed, and measured consistently.
The position involves translating qualitative and quantitative feedback into actionable recommendations that influence product direction, go-to-market strategy, and customer advocacy.
Matching Summary
The Customer Community Manager is responsible for the end-to-end execution of community strategy and the ongoing evaluation of membership-based programs.
Skills & Requirements
Must-have
Customer Advisory Council management
Product Advisory Group execution
User Group program delivery
Advanced Excel and Power BI proficiency
Salesforce dashboard development
Executive presentation creation
Cross-functional stakeholder engagement
Nice-to-have
Strategic thinking and execution
Exceptional attention to detail
Strong executive presence
Hands-on individual contributor mindset
Operational rigor and accountability
Key Requirements
Bachelor's degree or equivalent practical experience
Experience leading customer communities and advisory councils
Must be legally authorized to work in the United States without sponsorship