Base: $60,000-$85,000 annually; bonus/equity: not ...
Hybrid
Ticketing system experience servicenow freshservice
Scripting skills javascript python sql
Power bi reporting and dashboard creation
The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence operations and customer experience
Job Summary
The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence operations and customer experience.
Candidates will utilize scripting languages like JavaScript, Python, and SQL to automate ticketing and onboarding processes within financial applications.
The company offers competitive pay ranging from $60,000 to $85,000 annually along with comprehensive benefits including medical, dental, vision, and a 401(k) plan.
Matching Summary
The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence operations and customer experience.
Salary
Base: $60,000-$85,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO, Stock Purchase Plan
Skills & Requirements
Must-have
Ticketing system experience ServiceNow FreshService
Scripting skills JavaScript Python SQL
Power BI reporting and dashboard creation
System change implementation and documentation
Tier 1 customer support capabilities
Nice-to-have
Strong communication and customer service skills
Ability to learn new tools quickly
Attention to detail and troubleshooting
Adaptability in fast-paced environments
Collaborative team player mindset
Key Requirements
Bachelor's degree or equivalent experience preferred