Credit Assistance Specialist Consumer Card- Bilingual Spanish- 2nd Shift

Bank of America (GHR)

In-office
Bilingual english and spanish proficiency
Minimum one year customer service experience
Outbound call center operations
Bank of America is seeking a bilingual Spanish-speaking Credit Assistance Specialist for their Consumer Card division, focusing on providing credit solutions and support to clients during the second shift. The role emphasizes excellent customer service, problem-solving, and negotiation skills while ensuring compliance with the bank's policies

Job Summary

  • This role is responsible for providing credit assistance and solutions to clients primarily through outbound calls.
  • The position requires negotiating repayment of outstanding debt while demonstrating empathy and adhering to compliance guidelines.
  • Candidates must be proficient in both English and Spanish, with successful completion of a language assessment required.

Matching Summary

Match Score: 85

Bank of America is seeking a bilingual Spanish-speaking Credit Assistance Specialist for their Consumer Card division, focusing on providing credit solutions and support to clients during the second shift. The role emphasizes excellent customer service, problem-solving, and negotiation skills while ensuring compliance with the bank's policies.

Skills & Requirements

Must-have

  • Bilingual English and Spanish proficiency
  • Minimum one year customer service experience
  • Outbound call center operations
  • Negotiation and persuasion skills
  • Compliance with collections regulations

Nice-to-have

  • Bachelor's degree in related field
  • Prior credit assistance experience
  • Banking and financial services background
  • Empathetic client interaction style
  • Critical thinking and judgment

Key Requirements

  • High School Diploma or GED
  • One year of customer service experience
  • Successful completion of language assessment

Work Rights

Not specified

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