Strong knowledge of data science project lifecycle
Experience with enterprise software customer success
Dataiku is seeking a Senior Customer Success Manager for their Switzerland office, focusing on managing large enterprise accounts and ensuring customer satisfaction through effective use of their AI platform. The ideal candidate will have extensive experience in customer success or account management, particularly within enterprise software or data science
Job Summary
The Senior Customer Success Manager serves a portfolio of large enterprise accounts including leading organizations in financial services, insurance, and pharmaceuticals.
This role involves helping clients translate business use cases into data science solutions and guiding them from design to production.
Performance is measured by specific metrics associated with customer product adoption, expansion, and retention within the Dataiku ecosystem.
Matching Summary
Match Score: 85
Dataiku is seeking a Senior Customer Success Manager for their Switzerland office, focusing on managing large enterprise accounts and ensuring customer satisfaction through effective use of their AI platform. The ideal candidate will have extensive experience in customer success or account management, particularly within enterprise software or data science.
Skills & Requirements
Must-have
5-15 years account management experience
Strong knowledge of data science project lifecycle
Experience with enterprise software customer success
Nice-to-have
Ability to speak to stakeholders at all levels
Proven record supporting AI maturity curve
Extraordinary listening skills
Key Requirements
5-15 years prior account management or consulting experience
Strong verbal/written communication and presentation skills