Senior Specialist - Technical Customer Support - Mumbai

Beckman Coulter Diagnostics

Mumbai, India
1st level telephonic service response
Resolve technical and application issues
Customer complaint data collection
The Senior Specialist- Technical Customer Support is responsible providing high quality (1st Level) telephonic service response to the clients with good communications skills and teamwork skills to work with his supervisor and the field service and applications operational team

Job Summary

  • The Senior Specialist- Technical Customer Support is responsible providing high quality (1st Level) telephonic service response to the clients with good communications skills and teamwork skills to work with his supervisor and the field service and applications operational team.
  • In this role, you will have the opportunity to provide technical assistance to the customer and resolve technical and application issues.
  • Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Matching Summary

The Senior Specialist- Technical Customer Support is responsible providing high quality (1st Level) telephonic service response to the clients with good communications skills and teamwork skills to work with his supervisor and the field service and applications operational team.

Skills & Requirements

Must-have

  • 1st Level telephonic service response
  • resolve technical and application issues
  • customer complaint data collection
  • deal with conflicts
  • advanced clinical laboratory knowledge

Nice-to-have

  • culture of belonging
  • continuous improvement
  • innovating at the speed of life
  • harnessing Danaher's system

Key Requirements

  • Minimum 5 - 7 Years Experience in IVD Service
  • Biomedical/ Electronics/Instrumentation, M.Sc./BE/B. Tech
  • Field service/ Application experience
  • Phone support specialist experience
  • Lab technologist in Hospital experience

Work Rights

Not specified

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