Senior Customer Service Representative With French

Solenis

Bucharest, Romania
Not specified; annual bonus (target based); compet...
Hybrid
Fluent in french and english
Minimum 1 year customer service experience
Experience handling conflict situations
The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentoring junior team members

Job Summary

  • The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentoring junior team members.
  • Candidates must be fluent in both French and English to effectively communicate with customers and handle complex inquiries.
  • The role offers a hybrid working schedule at a LEED Platinum certified office in Bucharest, Romania, along with comprehensive benefits including life insurance and annual bonuses.

Matching Summary

The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentoring junior team members.

Salary

Not specified; Annual Bonus (Target based); Competitive compensation package

Skills & Requirements

Must-have

  • Fluent in French and English
  • Minimum 1 year Customer Service experience
  • Experience handling conflict situations
  • Intermediate computer skills
  • MS Word and Excel proficiency

Nice-to-have

  • ERP systems experience like SAP or JDE
  • Process improvement suggestions
  • Mentorship and training capabilities
  • Proactive customer relationship building
  • Upselling and sales support skills

Key Requirements

  • Fluent in French and English language
  • Minimum 1 year work experience in Customer Service roles
  • Intermediate computer skills with accurate keyboarding

Work Rights

Not specified

Tailored Resume

Cover Letter