Payments Production Support Lead (director)

Publix Serving (Civica)

Pune, Maharashtra, India
**
Global shared services
Client experience payments support
Payment modernization
** Civica is seeking a Director for Global Shared Services & Client Experience Payments Support in Pune, India, to oversee the strategic management of a significant portfolio of applications within the payments domain. The role requires extensive experience in payment systems, senior leadership capabilities, and strong stakeholder management skills. **

Job Summary

  • Provide essential senior leadership and strategic oversight to the support organization, spearheading the aggressive global rollout of key shared service platform.
  • Strategically manage a portfolio of 25 applications, 6 of which are global, collectively responsible for the Treasury and Trade Services (TTS) payments business serving a diverse client base across 93 countries.
  • This position demands leadership parity with global payments peer portfolios, requiring exceptional relationship management and influence to deliver production outcomes within a complex portfolio and a vast stakeholder network.

Matching Summary

Match Score: 75

** Civica is seeking a Director for Global Shared Services & Client Experience Payments Support in Pune, India, to oversee the strategic management of a significant portfolio of applications within the payments domain. The role requires extensive experience in payment systems, senior leadership capabilities, and strong stakeholder management skills. **

Skills & Requirements

Must-have

  • Global Shared Services
  • Client Experience Payments Support
  • Payment Modernization
  • Treasury and Trade Services (TTS)
  • Cross-border payments

Nice-to-have

  • Visionary leadership
  • Aggressive global rollout
  • Relationship management and influence
  • Continuous improvement and self-development

Key Requirements

  • 15+ years relevant experience
  • Advanced Apps Support experience
  • Payments domain experience for institutional clients
  • Manager of managers experience
  • Bachelor’s/University degree, Master’s degree preferred

Work Rights

Not specified

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