Customer Lending Specialist

COMMONWEALTH BANK OF AUSTRALIA

Brisbane, QLD, Australia
On-site
Building positive customer relationships
Identifying customer needs and goals
Lending interview facilitation
Building and maintaining positive relationships with our customers is our passion

Job Summary

  • Building and maintaining positive relationships with our customers is our passion.
  • As a Customer Lending Specialist, you will take accountability over every interaction, identifying your customer’s needs, offering solutions and maintaining regular contact to drive positive outcomes and experiences.
  • At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve.

Matching Summary

Building and maintaining positive relationships with our customers is our passion.

Skills & Requirements

Must-have

  • Building positive customer relationships
  • Identifying customer needs and goals
  • Lending interview facilitation
  • Resolving customer queries and complaints
  • Understanding product features and policies

Nice-to-have

  • Strong risk mindset
  • Continuous improvement mindset
  • Empathy toward customers
  • Adapting to change
  • Self-motivated

Key Requirements

  • Some experience in home lending
  • Ability to work in a team
  • Organised with great time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter