Product Support Representative (japanese Fluent Written And Spoken))

Airbus Flight Operations Services Limited

Fluent japanese written and spoken
4+ years airline crew planning experience
Customer interface and stakeholder management
The Product Support Representative serves as the primary technical interface for deploying Crew Planning Digital Solutions to airline customers

Job Summary

  • The Product Support Representative serves as the primary technical interface for deploying Crew Planning Digital Solutions to airline customers.
  • Responsibilities include managing data scoping, configuration consolidation, customer training, and supporting User Acceptance Tests.
  • The role requires excellent communication skills in both English and Japanese to bridge the gap between airline clients and internal technical teams.

Matching Summary

The Product Support Representative serves as the primary technical interface for deploying Crew Planning Digital Solutions to airline customers.

Skills & Requirements

Must-have

  • Fluent Japanese written and spoken
  • 4+ years airline crew planning experience
  • Customer interface and stakeholder management
  • Data mapping and workflow scoping
  • User Acceptance Test (UAT) support

Nice-to-have

  • Strong problem-solving mindset
  • Proactive continuous improvement attitude
  • Knowledge of Big Data and AI
  • Experience with SaaS troubleshooting
  • Ability to work autonomously

Key Requirements

  • Degree in Engineering or Computer Science
  • Fluent Japanese language proficiency required
  • Minimum 4 years professional experience in domain
  • Engineering degree in Aircraft Design or Operations

Work Rights

Not specified

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