Sr Associate Technical Support Engineer-paradox

Workday

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Troubleshoot account configurations
Reproduce production issues
Write and execute sql queries
** Workday is seeking a Senior Associate Technical Support Engineer to join their Paradox Customer Support team. The role involves providing technical support, troubleshooting complex issues, and collaborating with product and development teams to deliver solutions that enhance customer experience. **

Job Summary

  • Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • The Workday Paradox Customer Support Team is passionate about Customer service, innovation and excellence.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Associate Technical Support Engineer to join their Paradox Customer Support team. The role involves providing technical support, troubleshooting complex issues, and collaborating with product and development teams to deliver solutions that enhance customer experience. **

Skills & Requirements

Must-have

  • Troubleshoot account configurations
  • Reproduce production issues
  • Write and execute SQL queries
  • Configure client SSO, sFTP, SSH
  • Partner with Product Managers
  • Maintain internal Technical Documentation

Nice-to-have

  • Creative approach and eager to learn
  • Support colleagues and have fun
  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field
  • 2+ years in technical support
  • 1+ years validating XML, JSON, CSV
  • 1+ years experience with JIRA, MS Office, VS Code
  • 1+ years data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter