Associate-policy Owner Services (sg) - 1 Year Contract

AIA Group

Cyberjaya, Malaysia
Process customer requests
Adhere to sops
Maintain quality standards
This role is responsible for processing customer and internal requests accurately, efficiently and within the agreed Service Level Agreement (SLA) while ensuring high-quality service delivery, strict adherence to Standard Operating Procedures (SOP), and timely follow-up on cases

Job Summary

  • This role is responsible for processing customer and internal requests accurately, efficiently and within the agreed Service Level Agreement (SLA) while ensuring high-quality service delivery, strict adherence to Standard Operating Procedures (SOP), and timely follow-up on cases.
  • The Associates also support digital transformation initiatives, contribute to process improvement and participate in operational tasks assigned by Assistant Manager / Manager.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

This role is responsible for processing customer and internal requests accurately, efficiently and within the agreed Service Level Agreement (SLA) while ensuring high-quality service delivery, strict adherence to Standard Operating Procedures (SOP), and timely follow-up on cases.

Skills & Requirements

Must-have

  • process customer requests
  • adhere to SOPs
  • maintain quality standards
  • timely follow-up on cases
  • compliance with policies

Nice-to-have

  • digital transformation initiatives
  • process improvement contribution
  • collaborate effectively with team members
  • ambitious people
  • career and personal growth

Key Requirements

  • 1 Year Contract
  • Accuracy in transactions
  • Compliance with regulatory requirements

Work Rights

Not specified

Tailored Resume

Cover Letter