Base: $35.64 - $56.12 ph; bonus/equity: not specif...
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Troubleshoot computer hardware issues
Resolve software application problems
Provide direct customer support
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Doctor Relocation LLC is seeking a Caregiver Field Support Senior to provide technical support for computer systems, peripherals, and telecommunications in a healthcare environment. The ideal candidate should possess strong technical skills, excellent communication abilities, and the capacity to handle a variety of IT support issues while adhering to service standards.
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Job Summary
This position supports caregivers by providing accurate, timely, and creative IT solutions while promoting the mission, vision, and values of Intermountain Health.
The role requires working rotating shifts up to 12 hours and involves direct customer support, incident resolution, and service request fulfillment according to SLAs.
Intermountain Health offers a generous benefits package fostering a sustainable culture of wellness encompassing mind, body, and spirit.
Matching Summary
Match Score: 75
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Doctor Relocation LLC is seeking a Caregiver Field Support Senior to provide technical support for computer systems, peripherals, and telecommunications in a healthcare environment. The ideal candidate should possess strong technical skills, excellent communication abilities, and the capacity to handle a variety of IT support issues while adhering to service standards.
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Salary
Base: $35.64 - $56.12 per hour; Bonus/Equity: Not specified; Benefits: Generous benefits package
Skills & Requirements
Must-have
Troubleshoot computer hardware issues
Resolve software application problems
Provide direct customer support
Follow ITIL ticketing procedures
Work rotating and prolonged shifts
Implement enterprise security policies
Nice-to-have
Strong communication skills
Ability to handle difficult customers
Team collaboration and knowledge sharing
Organizational and analytical skills
Stay updated on technology changes
Key Requirements
CompTIA A Plus certification
CompTIA Network Plus certification
Microsoft Certified Technology Specialist
Microsoft Certified IT Professional
Microsoft Certified Desktop Support Technician
Bachelor’s Degree in Information Systems preferred