Resolve all issues received via telephone or email for all HyperQuest services in an expedited manner
Job Summary
Resolve all issues received via telephone or email for all HyperQuest services in an expedited manner.
Collaborate with all HyperQuest teams to ensure proper claims handling and answer specific questions from insurance carriers, vehicle owners, and auto repair facilities.
Consistently meet or exceed individual performance goals and assist with the coordination of rental vehicles during the repair process to ensure a quality customer experience.
Matching Summary
Resolve all issues received via telephone or email for all HyperQuest services in an expedited manner.
Skills & Requirements
Must-have
resolve issues via telephone or email
handle customer contacts in conformance
answer questions from insurance carriers
create, expedite, or cancel claim transactions
meet or exceed individual performance goals
assist with coordination of rental vehicles
troubleshoot technical issues
Nice-to-have
highly competitive and entrepreneurial mindset
team-first attitude
willingness to cross-train
determination to satisfy customer needs
positive attitude
diplomatic manner
Key Requirements
Minimum High School Diploma or Equivalent
Ability to concurrently communicate telephonically and type
Ability to meet and possibly exceed department goals
Excellent communication skills
Ability to multi-task in a fast-paced, stressful environment
Excellent interpersonal skills, judgment and decision-making skills