Sr. Specialist, Customer Advocacy And Resources Education
Santander UK
United States of America
Base: $45,750.00 usd to $79,000.00 usd annually; b...
3+ years customer advocacy experience
Consultative approach to customer issues
Empathetic communication skills
The Sr. Specialist is responsible for assisting auto loan customers experiencing long-term hardships through a consultative and empathetic approach
Job Summary
The Sr. Specialist is responsible for assisting auto loan customers experiencing long-term hardships through a consultative and empathetic approach.
The role requires evaluating customer information to determine the best course of action using detailed knowledge of loan modification tools.
Santander offers a competitive rewards package and benefits designed to support employee well-being and family needs.
Matching Summary
The Sr. Specialist is responsible for assisting auto loan customers experiencing long-term hardships through a consultative and empathetic approach.
Salary
Base: $45,750.00 USD to $79,000.00 USD annually; Bonus/Equity: Not specified; Benefits: Comprehensive rewards package including health and well-being support
Skills & Requirements
Must-have
3+ years customer advocacy experience
Consultative approach to customer issues
Empathetic communication skills
Auto loan product knowledge
Loan modification tools expertise
Nice-to-have
Background in education or counseling
Experience with Microsoft Office products
Ability to build rapport quickly
Strong problem-solving skills
Multitasking in multiple applications
Key Requirements
Bachelor's Degree or equivalent work experience preferred
3+ years in customer advocacy or service required
Strong background in consultative fields preferred