This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers
Job Summary
This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers.
The position drives the balance between customer experience, reliability, and cost to serve—ensuring that customers are supported 365/24/7 across voice, chat, and digital channels.
We are focused on building a diverse and inclusive workforce.
Matching Summary
This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers.